Technical knowledge is crucial to understand customer pain, upsell, and solve issues quickly.
Yet finding talented customer success team members with the right technical knowledge is hard. Often impossible. So, it is up to you as the enablement expert to bring your team up to speed. You probably know, that this is no cakewalk.
- Customers not getting right answers when they need it most
- CS team members are not able to upsell due to lack of technical knowledge
- Technical team members spend a ton of time answering repetitive questions
In years past, your only options for this were
content, training, and courses. But the issue is...
70% of content goes unused - 80% of training is forgotten
There is a barrier to entry to even the most engaging technical content.
Static content
- Waste CS team time with needed training
- Missing key skill gaps for others
- Foundational concepts are easily forgotten
All while making it difficult to measure the impact
But not anymore...
Mendable is a AI assistant that answers practical questions with AI
Mendable is trained on your data and can instantly answer any question your customers have, boosting user self-reliance, slashing support inquiries and expenses.
Knowledgable
Mendable ingests content from wherever you have business knowledge, whether it be technical documentation, customer data in salesforce, and even external sources like news and the web
Conversational
Mendables isnt a static content, its an interactive AI assistant and coach that reps can have a conversation with. Think of it like that knowlegeable SE that never sleeps
Measurable
Every interaction powers intelligent insights you won’t believe are possible - helping you identify content blindspots and prove value to stakeholders
Calculate Savings
It's time to see the concrete value Mendable can bring to your Sales & Customer Success teams